Return and Exchange Policy
At BeatBand, every product is carefully quality-checked before dispatch. Please read the following Return, Refund & Exchange Policy carefully before placing your order.
1. 7-Day Return Window
Return requests must be submitted within 7 days from the date of delivery. Requests submitted after 7 days from delivery will not be accepted.
Submitting a return request within 7 days does not automatically make the order eligible for a refund. All return requests are subject to verification and approval under the conditions mentioned below.
2. Returns Are Accepted Through Email Only
All return, refund, damage, or replacement requests must be submitted through our official support email: hello@beatband.in.
Please mention your order number, registered name, phone number, reason for the request, and supporting photos/videos in your email.
Do not send a product back to us without receiving return approval and return instructions from BeatBand. Unauthorized returns may not be accepted.
3. Photo & Video Proof Is Required
If you receive a product that is damaged, defective, has a cut/damaged wire, has missing components, or has any other physical issue, you must provide clear photo and/or video evidence showing the issue.
BeatBand may request additional photographs, videos, packaging images, shipping-label images, or other reasonable proof to verify the claim. Claims without sufficient proof may not be accepted.
4. We Strongly Recommend Recording an Unboxing Video
We strongly recommend that customers record a continuous unboxing video while opening their BeatBand package for the first time.
The video should clearly show the sealed package, shipping label, opening of the package, product, accessories, and any issue being claimed. An unboxing video can help us verify damage, missing items, incorrect products, or other delivery-related claims quickly.
5. Quality Checked Products
Every BeatBand product is manually quality-checked before dispatch. Products that successfully pass our quality inspection are marked with our “OK Tested” hologram/quality mark.
Customers should not remove or tamper with the quality mark, labels, tags, or other identification before checking the product.
6. Change of Mind / Not Interested
Returns or refunds will not be accepted simply because the customer is no longer interested in the product, changed their mind, does not like the product, or no longer wishes to use it.
A return must have an eligible reason covered under this policy and may require supporting evidence.
7. Size-Related Returns
Where a product is sold with clearly mentioned size or fit information, customers are requested to review the product details carefully before ordering.
Returns or refunds will not be accepted solely due to a size or fit issue where the correct size/product ordered by the customer has been delivered.
If BeatBand sends a size different from the size mentioned in the confirmed order, please contact us with appropriate proof so that we can review the issue.
8. Water / Liquid Damage
Water damage, liquid damage, moisture damage, or damage caused by improper exposure to liquids is not eligible for return, replacement, or refund, unless the specific product page expressly states otherwise.
9. Allergies & Medical Conditions
Returns or refunds will not be accepted solely due to allergic reactions, skin sensitivity, discomfort arising from an individual medical condition, or other personal health/medical reasons.
Customers with known allergies, sensitivities, or medical conditions should review the product information and seek appropriate professional advice before use where necessary.
10. Orders Already Shipped
Once an order has been shipped or handed over to the courier partner, it cannot normally be cancelled or returned while it is in transit.
The customer must first receive the shipment. If there is an eligible issue with the delivered product, a return request may then be submitted according to this policy.
11. Condition of Returned Products
Where a return is approved, the product must be returned with all original items supplied with the order, including applicable accessories, packaging, manuals, tags, and other components.
Products that show misuse, intentional damage, unauthorized modification, tampering, missing components, water/liquid damage, or damage caused after delivery may be rejected after inspection.
12. Warehouse Inspection
Receiving a returned product at our warehouse does not automatically mean that the refund has been approved.
All returned products will undergo a detailed inspection at our warehouse. The product and the customer's submitted evidence may be checked to verify the reported issue and the condition of the returned item.
A refund will be initiated only after the returned product has been successfully received, inspected, and approved by our warehouse/quality team.
13. Refund Processing
Once a return passes inspection and the refund is approved, BeatBand will initiate the applicable refund to the customer's original payment method or another applicable method communicated by us.
After the refund is initiated, the time required for the amount to appear in your account may depend on your bank, payment provider, UPI provider, card issuer, or other payment service.
14. ₹150 Return Shipping / Processing Deduction
For an approved customer-initiated return, a ₹150 return shipping and processing charge may be deducted from the refundable amount, where applicable.
If the return is due to a verified incorrect, damaged, or defective product attributable to BeatBand, the applicable deduction will be handled according to the circumstances of the verified claim.
15. False or Unverifiable Claims
BeatBand reserves the right to reject a return, replacement, or refund request where the evidence provided does not reasonably support the claim, the product condition is inconsistent with the reported issue, or there are signs of misuse, tampering, or intentional damage.
16. Damaged, Defective, or Incorrect Product
If you believe you have received a damaged, defective, or incorrect product, please email us within the 7-day return window at hello@beatband.in.
Please include your order details and clear photo/video evidence. Our team will review your request and communicate the available resolution after verification.
17. Contact Us
For all return, refund, replacement, or product-related concerns, please contact:
BeatBand Customer Support
Email: hello@beatband.in
By placing an order with BeatBand, you acknowledge that you have read and understood this Return, Refund & Exchange Policy.