Terms of Service
Welcome to BeatBand. These Terms of Service govern your access to and use of the BeatBand website, products, services, and related features (collectively, the “Services”).
By accessing our website, placing an order, or using our Services, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy and Return, Refund & Exchange Policy.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. About BeatBand
BeatBand operates an online store offering audio and wearable products, including sleep headbands, workout headbands, and related accessories.
BeatBand uses Shopify as its e-commerce platform to operate and provide certain features of our online store.
2. Eligibility
By using our Services or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing a product on behalf of another person, you confirm that you have the authority to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.
However, actual product colours, appearance, dimensions, packaging, and other visual characteristics may vary slightly depending on your device, screen settings, lighting, manufacturing variations, or product updates.
We reserve the right to update product descriptions, specifications, availability, packaging, and other product information without prior notice.
4. Product Use
Our products must be used according to the instructions and recommendations provided with the product or on our website.
You are responsible for using the product appropriately and safely.
BeatBand products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have allergies, skin sensitivities, medical conditions, or concerns about using a wearable or audio product, please seek appropriate professional advice before use.
BeatBand is not responsible for damage or issues resulting from misuse, improper handling, unauthorized modification, exposure to water or liquids, or failure to follow product instructions.
5. Orders
When you place an order on our website, you are making a request to purchase the selected product.
An order is considered accepted when BeatBand confirms the order and/or processes the payment, subject to product availability and verification.
We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, incorrect customer information, payment issues, or other circumstances that may require cancellation.
If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded according to the applicable payment and refund process.
6. Order Cancellation
Customers may contact us to request cancellation as soon as possible after placing an order.
However, once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible.
Once an order has been shipped, the customer must receive the shipment. Any eligible product issue after delivery will be handled according to our Return, Refund & Exchange Policy.
7. Pricing and Payments
All prices displayed on our website are subject to change without prior notice.
The applicable price for an order will generally be the price displayed at the time the order is placed, subject to any applicable discounts, promotions, taxes, shipping charges, or other charges clearly displayed during checkout.
You agree to provide accurate and complete payment and billing information when placing an order.
BeatBand may use third-party payment providers to securely process payments. Your use of such payment services may also be subject to the terms and policies of the relevant payment provider.
8. Shipping and Delivery
Orders are shipped through third-party courier and logistics partners.
Estimated delivery timelines displayed on our website are estimates and may vary depending on location, courier operations, weather, public holidays, logistics conditions, address issues, or other circumstances beyond our reasonable control.
Once the order has been handed over to the applicable shipping partner, delivery is subject to the courier's operations and service conditions.
Customers are responsible for providing a complete and accurate shipping address and contact information.
9. Return, Refund & Exchange Policy
All returns, refunds, replacements, and exchange requests are governed by our Return, Refund & Exchange Policy.
Our return policy currently provides a 7-day return request window from the date of delivery, subject to eligibility, verification, and the conditions specified in that policy.
Returns are accepted through email only and may require photographs, videos, order information, and other supporting proof.
For complete details, please review our Return, Refund & Exchange Policy before placing an order.
10. Product Inspection and Quality Control
BeatBand products are manually quality-checked before dispatch.
Products that successfully pass our quality inspection may carry an “OK Tested” hologram or quality-control mark.
Customers are encouraged to record an unboxing video when opening their package. This may help us investigate claims relating to damage, missing items, incorrect products, or other delivery-related issues.
11. Customer Responsibilities
When using our Services, you agree to:
- Provide accurate and complete information.
- Use our website only for lawful purposes.
- Use products according to applicable instructions and recommendations.
- Not misuse, modify, reverse engineer, or intentionally damage our products.
- Not attempt to interfere with the security, operation, or functionality of our website.
- Not use our website to conduct fraudulent, abusive, or unlawful activities.
- Not impersonate another person or provide misleading information.
12. Intellectual Property
All content available on the BeatBand website, including but not limited to our brand name, logo, product names, product images, photographs, graphics, designs, text, videos, audio, website layout, and other materials, is owned by or licensed to BeatBand unless otherwise stated.
You may access and use our website for personal and lawful purposes only.
You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit BeatBand's content, branding, images, designs, or other intellectual property without our prior written permission.
13. Customer Reviews and Feedback
If you voluntarily submit reviews, feedback, photographs, videos, suggestions, testimonials, or other content to BeatBand, you grant BeatBand permission to use, reproduce, publish, display, modify, and distribute that content for business, marketing, promotional, or operational purposes, subject to applicable law.
You confirm that you have the necessary rights and permissions to submit such content and that it does not violate the rights of any third party.
BeatBand may remove or decline to publish content that is unlawful, misleading, abusive, offensive, fraudulent, defamatory, or otherwise inappropriate.
14. Third-Party Services and Links
Our website may contain links, payment services, applications, tools, or other features provided by third parties.
Third-party services may operate under their own terms and privacy policies.
BeatBand is not responsible for the content, policies, availability, security, or practices of third-party websites or services that are outside our control.
15. Website Availability
We make reasonable efforts to keep our website and Services available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely error-free.
We may temporarily suspend, modify, restrict, or discontinue any part of the website or Services for maintenance, updates, security, technical reasons, or other operational requirements.
16. Errors and Incorrect Information
There may occasionally be typographical errors, incorrect prices, inaccurate product information, technical errors, or other omissions on our website.
BeatBand reserves the right to correct such errors and, where necessary, cancel or modify an affected order.
If an order is cancelled due to an error in pricing or product information after payment has been received, the applicable amount paid for the cancelled order will be refunded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, BeatBand will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, service interruptions, technical failures, third-party services, or events outside our control.
BeatBand will not be responsible for damage resulting from misuse, unauthorized modification, improper handling, water or liquid exposure, failure to follow product instructions, or use contrary to the intended purpose of the product.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of our Services, violation of these Terms, infringement of third-party rights, or misuse of our products or website.
19. Privacy
Your use of our Services is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how BeatBand collects, uses, stores, and processes personal information.
20. Suspension or Termination
BeatBand reserves the right to suspend or restrict access to our website or Services where we reasonably believe that a user has violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our Services.
Termination or restriction of access does not affect rights or obligations that arose before termination.
21. Changes to These Terms
BeatBand may update or modify these Terms of Service from time to time.
The updated version will be posted on this page with the applicable effective date where appropriate.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
22. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over BeatBand's registered or principal place of business, subject to applicable law.
23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.
24. Entire Agreement
These Terms of Service, together with our Privacy Policy, Return, Refund & Exchange Policy, Shipping Policy, and other policies referenced on our website, constitute the terms governing your use of the BeatBand Services and purchases from our store.
25. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
BeatBand Customer Support
Email: hello@beatband.in
Website: BeatBand
By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service.